Artificial grass term

What is manufacturer warranty?

A manufacturer warranty is the written promise from the turf manufacturer describing covered product defects, coverage period, exclusions, claim procedures, remedies, and the party responsible for honoring the promise.

Also called: product warranty, turf warranty, limited warranty

The useful warranty is the written one: coverage, exclusions, remedies, and claim procedures all matter.

Why it matters

A headline number such as 15 years does not reveal whether coverage is prorated, transferable, limited to replacement material, or conditioned on approved uses, infill, installation, and maintenance.

How it is used

Buyers should obtain the actual warranty for the exact product before purchase and keep invoices, product identification, installation records, and required maintenance documentation.

The money question

How can it affect project cost?

Stronger support may influence product price, but warranty length is not a price formula or quality grade. Excluded removal, freight, disposal, and reinstallation can be larger than the replacement carpet value.

Common mistakes

Relying on a brochure instead of the warranty document
Confusing manufacturer coverage with installer workmanship coverage
Ignoring prorating, exclusions, and claim costs

Questions to ask an installer or supplier

May I read the exact warranty before signing?
Who pays labor, freight, removal, and reinstallation?
What maintenance records and installation conditions are required?

Sources and review

Editorially reviewed July 18, 2026. General educational guidance; verify product claims and site conditions for your project.

Use it on your project

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